FREQUENTLY ASKED QUESTIONS

Welcome to Gratna LLC’s Frequently Asked Questions (FAQ) section. We hope to help you better understand our products and services by answering your questions.

1. How do I place an order?

You can browse products on our website and add them to your cart. After making your selections, click “Checkout” and follow the instructions to fill in your shipping and payment information.

2. Can I modify or cancel my order?

Once you submit your order, we will process it as soon as possible. You can contact our customer service within 30 minutes of order confirmation to request modifications or cancellations. Orders cannot be modified or cancelled once they have been shipped.

3. Which countries can I shop in?

We currently ship to multiple countries and regions. Please see our shipping policy page for a complete list of available countries.

4. How much does shipping cost?

Shipping costs vary depending on the weight of your order, destination, and shipping method. The system will automatically calculate and display the shipping cost based on your address at checkout.

5. How long will it take to receive my order?

Order processing typically takes 1-2 business days. Shipping time depends on the chosen logistics service: domestic orders typically arrive within 3-7 business days, while international orders may take 7-14 business days or longer.

6. How do I track my order?

Once your order ships, we will send you a tracking number and link via email. You can track your order’s shipping status in real time via the link.

7. What if there’s a problem with my item?

If you receive a defective or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue and provide relevant return or exchange options.

8. Can I return an item or request a refund?

We offer a 7-day unconditional refund policy. Please ensure the item is unused and in its original packaging. For specific refund and return procedures, please see our Refund and Return Policy page.

9. How can I contact customer service?

You can contact Gratna LLC’s customer service team through the following methods:

Phone: 678-559-3478
Email: support@gratna.store

10. What payment methods do you offer?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, and other online payment services. Specific payment methods will be displayed at checkout.