REFUND AND RETURNS POLICY
Thank you for choosing Gratna LLC. We hope you are satisfied with your purchase. If you are not satisfied with your purchase, here is our refund and return policy:
- Refund Policy
All products are eligible for a refund within 7 days of purchase.
Refunds are only available for unused items in their original packaging.
Please ensure you meet the refund requirements before returning the item.
- Return Requirements
Products must be returned within 7 days of purchase.
Returned items must be in their original condition, including all labels, packaging, and accessories.
We do not accept returns of used items or items that do not meet the refund requirements.
- Return Process
Request a Refund:
Please contact us via email at support@gratna.store, providing your order number and the reason for your refund request.
Return Confirmation:
We will review your request and send you a return confirmation and detailed instructions upon approval.
Returning the Item:
Please pack the item carefully along with the return confirmation and ship it back. The return address will be provided in the return confirmation.
Refund Processing:
Once we receive the returned goods and confirm they meet the refund requirements, your refund will be processed within 3-5 business days, and the original payment method will be refunded as soon as possible.
- Shipping Costs
If the return is due to us sending the wrong item or the product being defective, we will cover the shipping costs.
If you return the item for personal reasons, you will be responsible for the shipping costs.
- After-Sales Service
If you receive damaged or incorrect goods, please contact our customer support team immediately. We will be happy to help you resolve the issue and provide a solution. - Contact Us
If you have any questions about our refund and return policy, please feel free to contact us through the following methods:
Phone: 678-559-3478
Email: support@gratna.store
Address: 5734 Wellborn Oaks Ct, Lithonia GA 30058
Thank you for your support and trust in Gratna LLC. We are happy to serve you!